In February Dutch airline KLM tweeted that they would be re-opening their route between Amsterdam and Miami on March 27, 2011, Dutch DJ Sied van Riel (@SiedVanRiel) and filmmaker Wilco Jung (@WilcoJung) responded with a tweet expressing their disappointment that this was a week too late to make it to the Ultra Music Festival.
They tweeted “I bet we could fill a plane with house music dutchies who go to WMC miami”.
KLM responded to the challenge with a tweet the said “You fill the plane, we’ll try to fly!”
KLM challenged Sied and Wilco to gather 150 pre-registrations within seven days and they would fly. They gathered the 150 in just 5 hours. Within a few days they launched a website, twitter account. When the dust had settled they had gathered an amazing 426 registrations for the flight.
On March 21, the flight took off from Amsterdam. When the plane had reached 35,000 feet, the DJ started spinning, drinks were served and the transatlantic party was on.
This is a great example of a company listening and responding to its customers. They could have easily ignored the tweet from Sied and Wilco, or responded with a polite ‘we’re looking into it’. Instead the people behind the KLM social media program acted in the spirit of creativity and openness. I’d love to know what took place behind the scenes at KLM as the challenge was made and then met. Great work KLM.
- KLM Adds 4000 Facebook Profile Pics to a Real Plane’
- KLM Uses 140 Employees to Create Living Replies to Twitter Questions
I am a Nova Scotia raised Creative Guy, currently Director of Emerging Media at Delvinia, a Digital Strategy & Customer Experience Design Firm in Toronto. I’m a huge fan of the creative use of digital technologies in social media, marketing, sports and entertainment. I use this blog to share the more interesting examples that I find. If you’re in need of a break, join me over at Madtini.com for a cocktail.